Thank you for shopping at Adalounce!
If you’re not entirely satisfied with your purchase, we’re here to help.
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📦 Returns
Our return policy lasts 30 days from the date you receive your item. If 30 days have passed, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return:
Your item must be unused and in the same condition you received it.
It must also be in the original packaging.
Returns must be sent to the address we provide via email.
❗️Please do NOT return your item to the manufacturer or the address on the package.
For all return inquiries, please email us at: info@adalounce.com
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🔄 Order Changes & Cancellations
You have 24 hours after placing your order to make any changes or cancel it.
This does not apply to sale items, which cannot be changed or canceled.
After 24 hours, your order will be in processing and cannot be modified or canceled.
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🚚 Damaged / Missing Items
If your item arrives damaged or incomplete, we will gladly send you a replacement as soon as possible.
To submit a claim:
Email us with the subject line: “Damaged/Missing Item Claim”
Attach clear photos of the item and packaging.
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🛑 Lost or Undelivered Orders
If your tracking status says “Delivered” but you haven’t received the item:
We rely on confirmation from the shipping carrier (with date, time, and location).
If the carrier confirms delivery, we cannot be held responsible for the lost item.
If the carrier cannot confirm delivery, please contact us immediately, and we will issue a replacement or refund.
If the shipping address you provided was incorrect, we unfortunately cannot cover the cost of resending the item. However, we may offer a replacement at a discounted rate, at our discretion.
Important: Double-check your shipping address at checkout. If you notice an error, contact us immediately.
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💸 Refunds
Once we receive your return and inspect the item:
We’ll notify you and initiate a refund to your original payment method.
Depending on your payment provider, the credit should appear within 5–10 business days.
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🚚 Return Shipping
You are responsible for the shipping cost to return your item.
Return shipping costs are non-refundable.
If you received free shipping on your original order, the cost of return shipping may be deducted from your refund.
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🏷️ Sale Items
Only regular-priced items may be refunded.
Sale items are final sale and cannot be returned or canceled.
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🧑💻 Need Help?
We’re always here to help!
Reach out to us anytime at info@adalounce.com — our friendly support team is available 24/7/365.